Returns & Exchanges
At Flakes, we want you to love your glow; if you are not completely satisfied with your beauty purchase, you can return or exchange eligible products within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Carefully pack the products in their original packaging, ensuring all safety seals and components are included to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing