Frequently Asked Questions
Everything you need to know about your Flakes beauty journey.
Are Flakes products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Flakes products are 100% vegan and never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return lightly used products for a full refund, minus shipping costs.
Can I use your skincare products on sensitive skin?
Our formulas are designed with sensitivity in mind, focusing on clean ingredients. However, we always recommend performing a patch test before full application.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.